What's different

Our induction process

Every staff member is given a comprehensive induction right at the start of their employment with Accent. Chef Managers come to our office in Staines for the initial part of their induction to the company. At this stage we cover our internal procedures and policies manual and introduce them to their head office colleagues. The company Directors always take new chef managers to lunch on their first day too!

Training and Development

We assess each team member to establish their training needs right at the start of each contract.  Training takes place regularly to ensure standards of food preparation and customer service remain high.

Our Food Development Director, Paul Merry, works with chefs to update their craft skills. Every dish we serve is prepared from scratch and often basic cooking techniques need refresher training from Paul and his team.

Staff at all levels are encouraged to gain further qualifications through NVQ’s as part of their development. 

The ‘Five Star Club’

Motivating teams to achieve the highest possible standards is very important to us at Accent.  We recognise every one of our teams who have been scored by the Environmental Health authority and received ‘Five Stars’.  They receive a certificate and a bottle of Champagne to celebrate with their team! 

Shining Stars

We run the “Shining Stars” recognition and reward scheme throughout the company to acknowledge outstanding service by our staff. Shining Stars are rewarded for a variety of reasons – from successfully joining us through TUPE transfer, to helping out with a high profile event or sales visit. We pay a bonus directly into the winner’s bank account and they are featured here on our website in the shining stars newsletter. 

We know this really motivates our teams and they are proud to achieve this recognition.

Uniforms and a safe working environment

Smart, modern uniforms with safety shoes are one of the most important items we supply to our teams.

We work with our clients and teams to decide on the style and colour scheme for new uniforms. Chefs and catering managers usually wear smart chef whites and the other team members wear trousers or skirts with a smart short sleeved cotton shirt, long apron and small ‘pillar box’ hat.  

Slips and trips are the most common reason for accidents at work and we want to protect our teams from this potential hazard. Full protective equipment is always provided in our kitchens too.

Rewards

Growing our business is vital to our success and our staff can play a huge part in helping with new prospects for the sales team. Our sales lead bonus scheme offers cash incentives for qualified leads – and if they develop into a new contract – we give the employee a £500 bonus!

We also reward our teams when prospective clients visit their restaurant as part of a catering tender bid process.  Client visits can be a very rewarding part of the selection process – but a very stressful one for the on-site team, who consistently pull out all the stops on the day.